Exchange & Refunds
At COTTON KAYAN, we want your online shopping experience to be seamless, from browsing our website to receiving your order at your door. If, for any reason, you’re not completely satisfied with your purchase, we’re here to help!
Refund/Exchange Policy
We want you to be happy with your purchase! We accept returns or exchanges within 14 days of receiving your order.
Conditions for Return/Exchange
- Items must be in their original, unused condition with all tags attached.
- Original packaging must be included.
Items Not Eligible for Return/Exchange
- Damaged products (unless damaged upon arrival)
- Items missing original packaging or labels
How to Return or Exchange an item?
- Contact us within 14 days of receiving your order to initiate a return or exchange. Please include your order number and reason for return.
- We will provide you with further instructions on how to return the item(s).
- Once we receive the returned item(s) and confirm it meets the conditions above, we will process your refund or exchange.
Fees
- You may be responsible for return shipping costs.
- Original shipping charges are non-refundable (unless the return is due to our error).